Refund policy

Exchange Policy

At Urban Halo Boutique, we want every customer to feel confident in their purchase. Because we are a small boutique, we operate on an exchange-only policy for sizing issues.

We have a 14-day exchange policy, which means if your item is too small or too big, you have 14 days after receiving your item to request an exchange.

To be eligible, the item must be unworn, unwashed, in its original condition, with all tags attached, and returned in its original packaging. Proof of purchase is required.

To start an exchange, you can contact us at support@urbanhaloboutique.com. Items sent back without prior approval will not be accepted.

If your exchange request is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back without prior approval will not be accepted.

You can always contact us for any return questions at support@urbanhaloboutique.com.

 

Refund Policy

We do not issue refunds unless your item arrives damaged, defective, or incorrect. If you receive an item with a quality issue, please notify us immediately with clear photos so we can assess the situation and make it right. 

Approved refunds will be processed to the original payment method within 10 business days. Please note that we do not provide refunds for sizing issues, preference changes, or any reason other than a verified defect or fulfillment error.

Some items are not eligible for exchange or refund, including sale items, gift cards, and any items that show signs of wear, damage, makeup, deodorant stains, or missing tags.

If you have any questions about your order, sizing, or our policies, we are always here to help. Please reach out to support@urbanhaloboutique.com for assistance.